Returns & Exchanges
At tomtoc, we stand by the quality of our protection gear and offer a 30-day risk-free return policy for all products in their original condition. Whether it's a fit issue or a change of mind, we are committed to ensuring you find the perfect digital protection for your lifestyle.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your tomtoc items in their original packaging, ensuring all tags, manuals, and protective inserts are included to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided by our system to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects the returned electronics accessories, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing